Frequently Asked Questions
Everything you need to know about your Milkshake beauty journey.
Are your beauty products cruelty-free?
Absolutely. At Milkshake, we believe beauty should never come at a cost to our furry friends. All our products are 100% cruelty-free and never tested on animals.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy for opened skincare products?
We offer a 30-day satisfaction guarantee. If a product doesn't work for your skin type, you can return it within 30 days of purchase for a full refund or store credit, even if it has been opened.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and will be calculated at checkout.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Buy Now, Pay Later options like Klarna and Afterpay.
How can I check the status of my order?
You can track your order status by clicking the link in your confirmation email or by logging into your Milkshake account and visiting the 'Order History' section.